Patient Service Representative
3 weeks ago
**Job Summary**
The Patient Service Representative will play a vital role in providing exceptional patient care and support to our patients and medical staff at Regional Women's Health Group. This dynamic individual will be responsible for greeting patients, activating patient files, and providing support to patients and medical staff.
**Key Responsibilities**
- Promptly and professionally answer telephone calls and route calls appropriately, offering voicemail, paging, or redirection of calls as needed.
- Greet patients/visitors and assist and direct them accordingly, phone or page employees to meet visitors, directs visitors to appropriate waiting areas, and appropriately and courteously screen solicitors for relevance to organizational needs.
- Explain financial requirements to patients; collect and record copays as required.
- Perform registration functions for new and existing patients.
- Schedule patient appointments per guidelines given and finalize patient schedules for previous day.
- Maintain confidentiality regarding all patients.
- Adhere to infection control/safety guidelines and confidentiality policies through HIPAA compliance.
**Requirements**
- Adapt to changing priorities and business needs.
- Be flexible and not easily flustered.
- Give great customer service.
- Work in a fast-paced innovative environment.
- Focus on what is best for the team over the individual.
- Work 40 hours per week.
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