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Customer Service Supervisor
2 months ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team's performance in these areas.
Key Responsibilities:- Deliver outstanding customer experience and hold all Team Members accountable for delivering outstanding customer service.
- Establish clear expectations for balancing in-store customer service and completing online orders.
- Monitor in-store and online customer flow and assign customer service-related and online order completion tasks balancing the needs of all customers.
- Seek awareness of relevant competitors and industry trends.
- Ensure an effective and efficient response to customer questions, requests, and/or concerns.
- Support collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners.
- Foster and encourage a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
- Maintain Team Member safety and security standards.
- Ensure compliance with relevant regulatory rules and standards.
- Develop, coach, mentor, and motivate Team Members in a manner that sustains a high-performing Team and minimizes turnover.
- 12+ months retail experience.
- Ability to lift 50 lbs.
- Ability to work in a wet and cold environment.
- Ability to work a flexible schedule including nights, weekends, and holidays as needed.
At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.
