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Host - Osteria Costa (Union) (MGM National Harbor) - Frontline Ambassador

2 months ago

Oxon Hill, Maryland, United States MGM Resorts International Full time

Job Summary:

The MGM Resorts International team is seeking a highly skilled and enthusiastic Host to join our Osteria Costa (Union) team at MGM National Harbor. As a Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for an exceptional dining experience.

Key Responsibilities:

  • Customer Service: Greet guests promptly and provide exceptional service, ensuring every guest feels valued and respected.
  • Reservations Management: Assist callers with inquiries about reservations, restaurant hours, menu options, and special requests, maintaining accurate records and updating regularly.
  • Menu Management: Regularly check menus to ensure they reflect the most recent changes and are presented neatly and in good condition.
  • Cleanliness and Organization: Monitor and maintain the cleanliness, sanitation, and organization of the assigned work areas, including the host podium.

Requirements:

  • At least 18 years of age.
  • At least 6 months of previous restaurant host experience.
  • Takes pride in their work.
  • Looks forward to working with a team to provide positive experiences.
  • Describes themselves as detail-oriented.
  • Enjoys helping others and likes to make a good impression.
  • Can handle multiple tasks at one time.
  • Prior customer service experience.

Benefits:

  • Health & Income Protection benefits (for eligible employees).
  • Access to company hotel, food and beverage, retail, and entertainment discounts, as well as discounts with company partners on things like travel, electronics, online shopping, and more.
  • Free meals in our employee dining room.
  • Free parking on and off shift.
  • Healthcare, financial, and time off benefits.
  • Professional and personal development through programs and networking opportunities, as well as volunteer opportunities in the community.