Director of Casino Operations

4 weeks ago


Oxon Hill, Maryland, United States MGM Resorts International Full time
Director of Cage Operations

MGM Resorts International is seeking a highly skilled and experienced professional to lead our Cage Operations team. As a key member of our leadership team, you will be responsible for providing strategic direction and daily oversight for the Casino Cage, Satellite Bank, MGM Rewards, Count Room, Casino, and Credit departments.

Key Responsibilities:

  • Develop and execute company and property objectives and goals as they relate to the Cage, Credit, Count Room departments, and MGM Rewards.
  • Direct smooth, efficient, and cost-effective operations, including labor management, supervision of all aspects of services, and inventory control.
  • Oversee staff knowledge of fraud prevention and credit scams.
  • Lead the delivery and measurement of guest services consistent with the Company's core service standards and brand attributes.
  • Provide input into the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure the company's competitive position.
  • Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.
  • Work with casino executives, hosts, and the Credit department to benefit customers.
  • Oversee guest service standards consistent with the property's standards and brand attributes; respond to and resolve guest and/or employee complaints in a timely manner.
  • Develop employee-training procedures relating to supervising, cashiering, and clerks.

Requirements:

  • Bachelor's degree or equivalent experience.
  • 4+ years of prior relevant experience.

Compensation:

The typical pay range for this role is $103,000 to $154,800 per year. This position is eligible to participate in the Company's incentive plan and offers a range of benefits, including medical, dental, vision, and life insurance plans, as well as 401(k) and time off plans.



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