Customer Relations Ambassador

5 days ago


Placerville, California, United States Suburban Propane Full time

Overview
We are seeking a Customer Relations Specialist to play a pivotal role in supporting customer service, retention, and acquisition. As a main point of contact, you will handle sales and service-related calls, resolving issues, determining customer needs, and offering appropriate products and services. $16-$20 an hour based on experience Responsibilities
• Provide exceptional customer service, ensuring quality, efficiency, and accuracy in all interactions
• Maintain in-depth knowledge of products, services, customer accounts, and billing processes
• Utilize a proactive sales approach to uncover additional sales and service opportunities
• Present a professional image to develop trusting relationships with customers
• Effectively manage customer account data, including setup and maintenance of new accounts and related data
Why Suburban Propane?
We take pride in serving our employees with competitive pay, a comprehensive benefits package, including medical, dental, vision, disability, life insurance, HSA, and FSAs, paid vacation, personal and sick pay, tuition assistance, online learning opportunities, and training. Visit our benefits page for more information. Qualifications
• Minimum of 3 years of customer service experience
• Minimum of a High School diploma or GED
• Solid computer skills, including Microsoft Office, data entry, and report analysis
• Ability to multitask and prioritize assignments in a team environment
As part of our hiring process, background checks and drug screens are performed. We are a nationwide marketer and distributor of energy solutions, specializing in heating oil, refined fuels, propane, natural gas, and electricity. Join our team and support the growth of renewable energy sources.


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