Executive Director of Operations
1 month ago
We are a rapidly growing, locally owned, and operated full-service rain gutter and gutter guard franchise with over 100 locations nationwide. Our mission is to deliver 5-star service every step of the way from initial phone inquiry, home visit, inspection and estimate, scheduling, timeliness, installation, follow-up, and ongoing support and service.
Job DescriptionAs a General Manager of our South Shore location, this role is the primary integrator for the organization, listening closely to the owners vision and mapping out a plan to achieve it. The GM brings creative roadmaps to the owner, including detailed plans for achieving the annual and long-term plans.
Key Responsibilities- Oversee daily business operations and develop and implement growth strategies
- Train low-level managers and staff, create and manage budgets, and improve revenue
- Ensure the annual plan is executed, KPIs met, and adherence to the budget
- Hire employees, set and achieve goals for sales volumes, closing rates, and gross profits
- Evaluate performance and productivity, analyze accounting and financial data, and ensure work is completed accurately, completely, and on time
- Generate reports and give presentations, maintain an organized workflow and process using company CRM
- Maintain regular communication with the owner, staff, and field personnel, working cooperatively to develop methods and systems that are most effective for growing the business
- Maintain company reputation of integrity and professionalism by professionally communicating with customers, being punctual for appointments, returning phone calls promptly, etc
- Assure that all necessary information about jobs is communicated to crew leaders as necessary
- Maintain open communication with crew leaders to remain knowledgeable of jobs and teams
- Urgency around results, task management, prioritizing, clear direction, and proactive communication
- Issue collection and resolution management, delegate, instruct, and follow up, structure and consistency, comfort with conflict, conflict resolution, and client-focused
- Ability to integrate various company functions and departments, care and understanding for all employees, deadline-focused, and results-driven
- Strong people and communication skills, strong desire to play an active role within a dynamic, competitive team, and positive attitude
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