Customer Experience Coordinator

21 hours ago


Madison, Alabama, United States Marshalls Full time
About the Role

We are seeking a highly motivated and customer-focused Customer Experience Coordinator to join our team at Marshalls. As a key member of our store team, you will be responsible for promoting an exceptional customer experience and leading a team of Associates to deliver outstanding service.

Key Responsibilities
  • Lead by example, demonstrating exceptional customer service skills and promoting a positive internal and external customer experience.
  • Train and mentor Associates on front-end principles, ensuring they have the skills and knowledge to deliver exceptional customer service.
  • Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates.
  • Address customer concerns and issues promptly, ensuring a positive customer experience.
  • Communicate effectively with management and Associates, setting and addressing priorities, and providing progress updates.
Requirements
  • Available to work a flexible schedule, including nights and weekends.
  • Strong understanding of merchandising techniques and ability to multi-task.
  • Excellent communication and organizational skills, with attention to detail.
  • Able to respond appropriately to changes in direction or unexpected situations.
  • Team player, working effectively with peers and supervisors.
What We Offer

We offer a competitive starting pay range of $13.00 to $13.50 per hour, as well as a range of benefits, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, and more.

We are an equal opportunity employer and welcome applications from all qualified candidates. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.



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