Product Communication Specialist

4 weeks ago


Miami, Florida, United States Quantfury Full time
Job Description:

As a member of our team, you will be responsible for ensuring that user feedback is being constantly harnessed and addressed to continue delivering a world-class product. You will work with the product communication team to monitor user base satisfaction and communicate Quantfury's product, mission, and values in any written or verbal communication.

Key Responsibilities:
  • Work with the product communication team to ensure user feedback is being addressed
  • Monitor user base satisfaction and communicate Quantfury's product, mission, and values
  • Respond and engage with users in multiple languages using tools such as Intercom
  • Develop and maintain a deep understanding of trading and user management
Requirements:
  • Two plus (2+) years of experience in trading stocks, futures, with preference given to individuals with prior professional work experience
  • Strong understanding of all types of trading, including knowledge of cryptocurrencies, commodities, equities, foreign exchange, and futures
  • Superb written and verbal articulation, including being outspoken
  • Capable of working under pressure in a fast-paced and challenging environment
  • Meticulous attention to detail
  • Resilience, a strong will, and determination is a must
  • Proficiency with computers (PC) is a must
  • Ability to quickly defuse and resolve user anxiety through exceptional support service skills and product knowledge
  • Ability to think critically and apply logical problem-solving skills to resolve issues
  • Fluency in English and Portuguese is required
  • Fluency in languages other than English and Portuguese is also strongly preferred
What We Offer:
  • Flexible work arrangements (including working from home periodically)
  • Competitive salaries, often better than industry, for comparable roles
  • Daily premium lunch catering, and keeping the office stacked with fruits and snacks
  • Comprehensive health benefits plan that kicks in after 90 days of successful employment, including access to exclusive employee discounts
  • Bonus and incentive programs


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