Product Communication Specialist
4 weeks ago
As a member of our team, you will be responsible for ensuring that user feedback is being constantly harnessed and addressed to continue delivering a world-class product. You will work with the product communication team to monitor user base satisfaction and communicate Quantfury's product, mission, and values in any written or verbal communication.
Key Responsibilities:- Work with the product communication team to ensure user feedback is being addressed
- Monitor user base satisfaction and communicate Quantfury's product, mission, and values
- Respond and engage with users in multiple languages using tools such as Intercom
- Develop and maintain a deep understanding of trading and user management
- Two plus (2+) years of experience in trading stocks, futures, with preference given to individuals with prior professional work experience
- Strong understanding of all types of trading, including knowledge of cryptocurrencies, commodities, equities, foreign exchange, and futures
- Superb written and verbal articulation, including being outspoken
- Capable of working under pressure in a fast-paced and challenging environment
- Meticulous attention to detail
- Resilience, a strong will, and determination is a must
- Proficiency with computers (PC) is a must
- Ability to quickly defuse and resolve user anxiety through exceptional support service skills and product knowledge
- Ability to think critically and apply logical problem-solving skills to resolve issues
- Fluency in English and Portuguese is required
- Fluency in languages other than English and Portuguese is also strongly preferred
- Flexible work arrangements (including working from home periodically)
- Competitive salaries, often better than industry, for comparable roles
- Daily premium lunch catering, and keeping the office stacked with fruits and snacks
- Comprehensive health benefits plan that kicks in after 90 days of successful employment, including access to exclusive employee discounts
- Bonus and incentive programs
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Miami, Florida, United States Quantfury Full timeJob Description:At Quantfury, we're expanding our team and looking for a skilled Product Communication Specialist to join our ranks. As a key member of our team, you'll be responsible for ensuring that user feedback is harnessed and addressed to deliver a world-class product.You'll work closely with our product communication team to gather and analyze user...
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Miami, Florida, United States Quantfury Full timeJob Description:As a member of our team at Quantfury, you will be responsible for ensuring that user feedback is being constantly harnessed and addressed to continue to deliver a world-class product. You will work with the product communication team to monitor user base satisfaction and communicate and articulate Quantfury's product, mission, and values in...
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