Technical Support Specialist

3 weeks ago


Fall River, Massachusetts, United States PSG Global Solutions Careers Full time
Job Title: Technical Support Specialist

Job Summary:
PSG Global Solutions Careers is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for handling incidents reported by stakeholders, capturing incident details, and analyzing incidents to understand their scope and impact.

Key Responsibilities:
Capture incident details through phone calls, Slack interviews, or monitoring interpretation
Analyze incidents to understand their scope and impact
Work tickets, triage, and/or escalate as necessary
Collaborate with technical support teams, engineering, and media specialists to implement enhancements and optimize media delivery
Operate within the ServiceNow, Jira, Confluence, and PagerDuty environments

Requirements:
1 year of relevant experience
Ability to work well under pressure and manage priorities with urgent deliverables
Ability to deliver high-quality results in a heavy multitasking environment
Good communication and interpersonal skills for effective stakeholder and peer interaction
Basic knowledge of incident management processes and best practices
Familiarity with media streaming technologies, platforms, and protocols

About PSG Global Solutions Careers:
PSG Global Solutions Careers is a leading provider of technical support services. We are committed to delivering high-quality results and providing excellent customer service. If you are a motivated and detail-oriented individual who is passionate about technical support, we encourage you to apply for this exciting opportunity.

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