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Customer Service Manager Trainee

2 months ago

Boothbay Harbor, Maine, United States Hannaford Supermarkets Full time
Job Summary

Hannaford Supermarkets is seeking a highly motivated and detail-oriented Customer Service Manager Trainee to join our team. As a key member of our management team, you will be responsible for leading and directing others, developing product knowledge, and ensuring exceptional customer service.

Key Responsibilities
  • Lead and direct others to achieve business objectives
  • Develop and maintain product knowledge in all areas of assigned department
  • Ensure exceptional customer service and resolve customer complaints
  • Manage department operations, including inventory control, merchandising, and pricing
  • Develop and implement effective training programs for associates
  • Maintain accurate department records and reports
  • Collaborate with store management to achieve business goals and objectives
Requirements
  • Ability to lead and direct others
  • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
  • Good interpersonal skills and desire to work in a team environment
  • Effective communication and customer service skills
  • Ability to meet physical requirements of the position, with or without accommodations
Preferred Requirements
  • Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations
  • Direct work flow of assigned department associates
  • Ensure product produced meets company standards
  • Oversee the assigned areas, including rotation of all products
  • Process administrative paperwork and maintain accurate department records
  • Order and maintain inventory control in order to maximize sales and limit shrink issues
  • Use good judgment in the delegation, assignment, and follow-up required for efficient performance of the department
  • Maintain effectiveness of department's staffing, scheduling, and financial results
Compensation and Benefits

Hannaford Supermarkets offers a competitive salary range of $17.35 - $24.75 per hour, as well as a comprehensive benefits package.

Equal Employment Opportunity

Hannaford Supermarkets is an equal opportunity employer and welcomes applications from diverse candidates.