Head of Sales and Revenue Enhancement

2 weeks ago


Austin, Texas, United States Snatch UP Full time
Job Description:

As a key member of the Snatch UP team, the Head of Sales will play a pivotal role in driving revenue growth and enhancing customer satisfaction through strategic leadership and planning. This position requires an innovative leader capable of crafting and executing multifaceted strategies aimed at maximizing customer engagement and retention while achieving revenue goals.

Key Responsibilities:

  1. Design and implement revenue generation strategies to meet and surpass financial objectives.
  2. Oversee and guide the customer success team, maintaining high levels of client satisfaction and retention.
  3. Assess market dynamics and customer insights to pinpoint opportunities for growth and areas needing improvement.
  4. Work collaboratively with cross-departmental teams to improve product offerings and enhance overall customer experiences.
  5. Establish and monitor key performance indicators (KPIs) pertaining to revenue and customer satisfaction.
  6. Prepare and present regular reports to senior leadership on revenue achievements and customer success metrics.
  7. Cultivate a high-performance culture focused on continuous improvement within the revenue and customer success teams.

Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or a related discipline; MBA is preferred.
  • At least 10 years of experience in revenue management, customer success, or a comparable role.
  • Demonstrated history of fostering revenue growth in a dynamic environment.
  • Strong leadership capabilities with a minimum of 5 years managing cross-functional teams.
  • Superior analytical and strategic reasoning skills.
  • Outstanding communication and interpersonal abilities.
  • Familiarity with customer relationship management (CRM) software and tools.

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