Front Desk Customer Service Representative

4 days ago


Kenner, Louisiana, United States Palette Hotels Full time
Job Overview

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Palette Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and play a crucial role in delivering exceptional service and creating memorable experiences.

About the Role

This is a full-time position that requires flexibility to work various shifts, including days and nights. You will be responsible for managing guest check-ins and check-outs, handling room assignments, and resolving any issues that may arise during your shift.

You will also be expected to provide excellent communication and interpersonal skills, maintaining a positive attitude and high level of professionalism at all times.

Key Responsibilities
  • Guest Check-In/Check-Out: Ensure smooth and efficient guest arrivals and departures, handling room assignments, and processing payments.
  • Communication and Interpersonal Skills: Develop and maintain effective relationships with guests, colleagues, and other stakeholders, providing exceptional service and support when needed.
  • Problem-Solving: Respond promptly and professionally to guest complaints and concerns, resolving issues in a fair and timely manner.
  • Administrative Tasks: Assist with daily tasks such as data entry, report preparation, and filing, ensuring accuracy and attention to detail.
Requirements
  • Education: High school diploma or equivalent required; post-secondary education in hospitality or a related field an asset.
  • Experience: Minimum 2 years of experience in a front desk or guest services role, preferably in a hotel environment.
  • Skills: Excellent communication and interpersonal skills, ability to work well under pressure, and proficiency in computer applications such as property management systems and Microsoft Office.
Benefits

We offer a competitive salary range of $40,000 - $60,000 per year, depending on experience, as well as opportunities for professional growth and development within our company. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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