Digital Applications Support Specialist
6 days ago
Apple Bank for Savings is seeking a skilled Digital Applications Support Specialist to provide technical support on the Bank's EFT platforms and applications. The ideal candidate will have experience in card processing, terminal driving, and ATM ecosystem, as well as knowledge of core banking and interfaces.
Key Responsibilities
• Assist the EFT Manager in providing day-to-day support on the EFT debit card platform, including Visa card processing and FIS's CMS platform.
• Provide technical assistance in a liaison role between the Bank's service vendor providers and our Digital Banking EFT Operations Unit.
• Create tickets against vendors for EFT issues and work with other peer IT departments to rapidly resolve them.
• Support the Manager on implementation projects that include new or enhanced EFT platforms and associated software applications.
Requirements
• Bachelor's degree in Technology or Computer Science preferred.
• 3+ years of experience in Technology Support required.
• Knowledge of card processing, terminal driving, and ATM ecosystem is a must.
• Core banking knowledge and interfaces helpful.
• Familiarity with FIS IBS Core banking, FIS Card base CMSe preferred.
• Demonstrated experience with Visa debit card system and associated interfaces between FIS and Visa including AP (authorization processing) files a plus.
• Familiarity with ISO 8583 messaging protocol preferred.
• Knowledge of ATM ecosystem will be a distinct advantage.
• Must have knowledge of regulatory policies including BSA/AML, privacy, and PCI compliance amongst others.
• Must be familiar with applicable regulatory policies for cards including PCI compliance.
• Experience in resolving and working through escalated and complex customer issues.
• Solid problem-solving skills.
• Excellent interpersonal communication (verbal + written) skills
• Ability to operate in a fast-paced and ever-changing environment.
• Ability to identify service opportunities and provide exceptional satisfaction to internal customers.
• Superior Microsoft Office skills including presentation skills.
• Visa sponsorship not available.
• We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.
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