Customer Care Representative

5 days ago


Yakima, Washington, United States JTH Tax LLC Full time

We are seeking a highly skilled and motivated Customer Care Center Representative to join our team at JTH Tax LLC. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Job Description

The ideal candidate will have excellent communication skills, both written and verbal, and be able to work in a fast-paced environment. You will be required to handle multiple phone lines, respond to client inquiries, and provide updates on their tax returns. Additionally, you will be responsible for documenting customer feedback and comments in our systems.

Key Responsibilities:

  • Handle customer calls and respond to inquiries in a professional and timely manner
  • Resolve customer issues and concerns in a courteous and efficient way
  • Update client accounts with new information and provide status updates
  • Document customer feedback and comments in our systems

Requirements:

  • Bachelor's degree or equivalent experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong attention to detail and organizational skills

Salary: $40,000 - $60,000 per year, depending on experience



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