Club Hospitality Specialist

4 days ago


Brooklyn, New York, United States Soho House & Co. Full time
A Dream Job for Customer Service Enthusiasts
Soho House & Co. is looking for a highly motivated and organized individual to join our team as a Club Hospitality Specialist. In this role, you will be responsible for providing exceptional service to our members and guests, ensuring a seamless and enjoyable experience at our iconic locations.

Salary: $25-$32/hour (dependent on experience)

The ideal candidate will have a minimum of 3+ years of experience in a similar role, with a proven track record of delivering outstanding customer service in a fast-paced environment. You will possess excellent communication skills, be able to multitask with ease, and have a passion for delivering exceptional experiences.

Main Responsibilities:
  • Welcoming and registering members and guests in a timely and professional manner
  • Managing high-volume phone lines and responding to inquiries professionally and promptly
  • Maintaining a clean, safe, and welcoming environment for all members and guests
  • Assisting with Guest List duties and supporting events and activities
  • Providing support to other team members as needed

Requirements:
  • Minimum 3+ years' experience in a similar role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Flexibility to work nights, weekends, and holidays as needed

Benefits:
  • Competitive hourly rate ($25-$32/hour)
  • Healthcare and retirement benefits
  • Ongoing training and development opportunities
  • A fun and dynamic work environment with like-minded individuals

About Us:

Soho House & Co. is a global network of private clubs for creative professionals. We offer a range of amenities, including restaurants, bars, gyms, cinemas, and event spaces. Our mission is to provide a unique and inspiring environment that fosters creativity, collaboration, and connection.


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