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Patient Access Coordinator
2 months ago
We are seeking a highly organized and detail-oriented Patient Access Representative to join our team at JAG Physical Therapy. As a Patient Access Representative, you will play a critical role in ensuring the seamless operation of our healthcare environment, delivering quality patient care, and providing world-class customer service.
Responsibilities- Greet patients and other visitors in the medical office, providing a warm and welcoming atmosphere.
- Answer patient questions and provide assistance and directions when necessary, ensuring a positive experience.
- Field all phone calls that arrive using our general office number, responding promptly and professionally.
- Utilize medical office software to schedule new and follow-up appointments for patients, ensuring accurate and timely scheduling.
- Register new patients and update necessary records, maintaining confidentiality and adhering to HIPAA guidelines.
- Distribute forms and paperwork to patients to ensure that required fields are completed appropriately, facilitating a smooth registration process.
- Daily collection of patient financial responsibility, ensuring accurate and timely billing.
- Maintain confidentiality of all patient records, adhering to HIPAA guidelines and maintaining a secure environment.
- Completing and tracking insurance verifications, authorizations, and referrals, ensuring seamless communication with patients and providers.
- Knowledge of Workers' Compensation and Auto claim submissions, providing expert support to patients and providers.
- Perform other diverse duties as requested or required, demonstrating flexibility and adaptability in a fast-paced environment.
- Competitive pay, with a starting rate of $18.00 per hour.
- Support for ongoing education and training, ensuring you stay up-to-date with the latest industry developments.
- Opportunities for advanced growth, including team leader, regional manager, and director roles.
- Provided uniforms, ensuring a professional and cohesive appearance.
- Health, Dental, & Vision Benefits, as well as HSA Options including dependent care, medical, and commuter benefits.
- $10,000.00 Term Life Insurance benefit at NO cost to employees.
- Up to 3 weeks PTO, allowing for relaxation and rejuvenation.
- 401(k) with company match, ensuring a secure financial future.
- Yearly review for growth opportunities, providing a clear path for advancement.
- Tuition discounts for employees and their families, supporting education and personal growth.
- TicketsAtWork and LifeMart company perks, offering exclusive discounts and benefits.
- High school diploma or equivalent.
- Completion of a medical assistant certificate program preferred.
- 1+ years of experience working as a medical receptionist/administrative assistant in the healthcare field.
- Excellent organizational and time management skills, ensuring a smooth and efficient work environment.
- Strong interpersonal communication skills, providing exceptional patient care and customer service.
- Ability to work independently or as part of a team, demonstrating flexibility and adaptability.
- Availability to travel throughout JAG locations for coverage, following the JAG Travel policy.
