Technologist II, Client Services Specialist
3 weeks ago
Job Summary
Oceaneering is seeking a skilled Technologist II, Client Services to provide IT support to local and remote employees. The ideal candidate will have a strong background in computer hardware and software maintenance, as well as excellent customer service skills.
Key Responsibilities
- Set up, image, configure, and maintain company desktops, laptops, and mobile devices.
- Maintain access control of CUI/ITAR data.
- Help business operations utilize information systems to improve efficiency.
- Provide end-user support for all computer-related applications.
- Configure, test, and troubleshoot network connectivity for local and remote computers.
- Manage user account information and permissions.
- Prioritize and respond to IT support tickets within SLA requirements.
- Maintain accurate hardware inventory.
- Maintain, analyze, and repair hardware and software systems.
- Assist internal IT groups in support of the local IT infrastructure and VoIP services.
- Support and implement IT policies.
- Travel to support Oceaneering sites, both domestic and international.
- Plan and prioritize tasks to accomplish goals.
- Maintain a safe and clean IT working environment.
- Undertake specific projects as instructed by management.
- Assist with any other duties as and when required.
Requirements
- Bachelor's degree or equivalent combination of education and experience.
- Minimum three (3) years' experience in maintaining computer hardware/software and working in a customer-oriented service environment.
- Knowledge of computer imaging, Active Directory, Novell, Microsoft Office Suite, O365, Google Apps, videoconferencing equipment and applications, PeopleSoft, Enovia, AutoCAD, and SolidWorks.
- Valid U.S. drivers' license.
- Must be a U.S. citizen or have a Legal Permanent Resident card (green card).
- Must be able to obtain Department of Defense security clearance.
Preferred Qualifications
- HDI Support Center Analyst or ITIL certification.
- Security+ certification.
- A+ certification.
About Oceaneering
Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work-class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries.
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