Pharmacy Customer Service Representative
5 days ago
As a Pharmacy Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This includes registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service, and assisting the pharmacist in the practice of pharmacy under direct supervision.
Customer Experience:
Engage customers and patients by greeting them and offering assistance with products and services. Resolve customer issues and answer questions to ensure a positive customer experience. Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience.
Operations:
Provide customers with courteous, friendly, fast, and efficient service. Recommend items for sale to customers and recommend trade-up and/or companion items. Register customer purchases on assigned cash registers, collect cash, and distribute change as requested. Process voids, returns, rain checks, refunds, and exchanges as needed. Take customers to the OTC aisle when possible to assist in locating products.
Inventory Management:
Keep counters and shelves clean and well merchandised, take inventory, and maintain records. Check in and price merchandise as required or as directed by the store manager or communicated by the shift leader. Perform duties as assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assist pharmacists in scheduling and maintaining workflow. Report prescription errors to the pharmacist on duty and adhere to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Review and comply with the Walgreen Co. Pharmacy Code of Conduct. Handle telephone calls that do not require personal attention of the pharmacist, including those to physicians. Process manual claims for third-party program prescription services in a timely and efficient manner, and perform other clerical duties as assigned by the Pharmacy Manager. Assist and support the Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipments of pharmaceuticals. Maintain knowledge of Company asset protection techniques and file claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs. Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products. Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise. Complete resets and revisions as directed. Assist with separation of food items, such as raw foods from pre-cooked, and product placement as specified by policies/procedures. For consumable items, assist in stock rotation using the first-in, first-out method and restock outs. Have working knowledge of store systems and store equipment. Provide customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products. Assume web pick-up responsibilities, monitor orders in Picture Care Plus, fill orders, and deliver orders to customers as they arrive at the store. Assist with exterior and interior maintenance by ensuring a clean, neat, orderly store condition and appearance. Comply with all company policies and procedures and maintain respectful relationships with coworkers. Complete special assignments and other tasks as assigned. Earn and maintain PTCB certification through the designated PTCB training program and/or state required certification/registration. Attend training and complete PPLs requested by the Manager or assigned by corporate and acquire continuing education credits. Maintain knowledge and skill in healthcare and pharmacy, including the latest news and developments.
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