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Customer Service Representative
2 months ago
**Job Summary**
The Customer Service Representative will be accountable to create an environment of appreciation and professionalism for all donors who contact St. Matthews House. They should be able to multitask, answer incoming calls and effectively handle all customer service inquiries.
**Key Responsibilities:**
- Provide exceptional customer service to donors via phone and other communication channels.
- Respond to customer inquiries in a timely and professional manner.
- Resolve customer complaints and issues in a fair and efficient manner.
- Work collaboratively with the team to achieve customer satisfaction goals.
- Stay up-to-date with company policies and procedures to ensure accurate and efficient service delivery.
**Requirements:**
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Strong problem-solving and conflict resolution skills.
- Ability to work independently and as part of a team.
- High school diploma or equivalent required.
**About St. Matthews House Inc:**
St. Matthews House Inc is a non-profit organization dedicated to providing support services to individuals in need. We are committed to creating a positive and professional environment for our donors and customers.