Customer Engagement Manager

4 days ago


Castle Rock, Colorado, United States PetSmart Full time
About Our Store

We're a leading pet retailer with a passion for delivering exceptional customer experiences. Our stores are vibrant, engaging environments where pet owners can find everything they need for their furry friends.

About Your Role

As a Customer Engagement Manager, you'll play a key role in driving sales growth, improving customer satisfaction, and fostering a positive store culture. You'll lead a team of retail and pet care associates, ensuring they have the skills and knowledge to deliver outstanding customer service.

Key Responsibilities
  • Pet Parent Engagement: Develop and implement strategies to engage with customers, build relationships, and create a personalized shopping experience.
  • Associate Leadership: Lead and motivate a team of retail and pet care associates, providing coaching, training, and development opportunities to ensure they're equipped to deliver exceptional customer service.
  • Overall Retail Initiatives: Collaborate with cross-functional teams to drive sales growth, improve customer satisfaction, and enhance the overall store experience.
About Your Career

We offer a range of opportunities for career growth and development, including:

  • Leadership development programs to help you advance your career
  • Training and development opportunities to enhance your skills and knowledge
  • Challenging projects and assignments to help you grow professionally
What We Offer

We're committed to providing a positive and inclusive work environment, with opportunities for growth and development. We offer:

  • A competitive salary and benefits package
  • A comprehensive training program to help you succeed in your role
  • Opportunities for career advancement and professional growth


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