Customer Engagement Manager
4 days ago
We're a leading pet retailer with a passion for delivering exceptional customer experiences. Our stores are vibrant, engaging environments where pet owners can find everything they need for their furry friends.
About Your RoleAs a Customer Engagement Manager, you'll play a key role in driving sales growth, improving customer satisfaction, and fostering a positive store culture. You'll lead a team of retail and pet care associates, ensuring they have the skills and knowledge to deliver outstanding customer service.
Key Responsibilities- Pet Parent Engagement: Develop and implement strategies to engage with customers, build relationships, and create a personalized shopping experience.
- Associate Leadership: Lead and motivate a team of retail and pet care associates, providing coaching, training, and development opportunities to ensure they're equipped to deliver exceptional customer service.
- Overall Retail Initiatives: Collaborate with cross-functional teams to drive sales growth, improve customer satisfaction, and enhance the overall store experience.
We offer a range of opportunities for career growth and development, including:
- Leadership development programs to help you advance your career
- Training and development opportunities to enhance your skills and knowledge
- Challenging projects and assignments to help you grow professionally
We're committed to providing a positive and inclusive work environment, with opportunities for growth and development. We offer:
- A competitive salary and benefits package
- A comprehensive training program to help you succeed in your role
- Opportunities for career advancement and professional growth
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