Patient Relations Specialist
2 days ago
We are seeking a highly motivated and customer-focused Patient Relations Specialist to join our team at University of Utah Health. As a Patient Relations Specialist, you will play a critical role in ensuring that our patients receive exceptional care and service. Your primary responsibility will be to provide professional service to patients and guests, creating a memorable patient experience. You will be the first point of contact for patients and will be responsible for handling all desk operations, including patient registration, scheduling, and financial obligations.
Key Responsibilities- Provide exceptional care and service to patients and guests
- Handle all desk operations, including patient registration, scheduling, and financial obligations
- Advise patients on financial obligations, including establishing payment plans
- Maximize efficiency through facilitating and ensuring the accuracy of information flow between medical staff, hospital staff, and other departments
- Communicate effectively with patients, guests, and staff to ensure seamless patient care
- Assist patients with automated medical record access, as needed
- Manage inventory and maintenance
- Perform other duties as required
- One year of office experience, customer service experience, or the equivalency
- Current, valid Utah driver's license at time of hire may be required in some areas
- Working knowledge of medical terminology and hospital procedures
- Experience working in a healthcare setting
- Ability to work efficiently and independently
- Excellent communication, interpersonal, and organizational skills
This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects. This position involves standing for extended periods of time and is not exposed to adverse environmental conditions.
How to ApplyIf you are a motivated and customer-focused individual who is passionate about providing exceptional patient care and service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application system. We look forward to hearing from you
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