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Patient Equipment Specialist

2 months ago

Mount Pleasant, Michigan, United States Intermountain Healthcare Full time
Job Description:

Overview:

The Patient Equipment Care Specialist is a critical role that requires exceptional customer service skills, attention to detail, and the ability to work independently. As a valued member of our team, you will be responsible for ensuring timely implementation of Home Medical Equipment and supply orders, providing important patient education, and facilitating patient set ups or fittings in a one-on-one situation.

Key Responsibilities:

  • Fills patient orders, coordinates deliveries, and responds to patient requests in a timely manner.
  • Coordinates the delivery of medical equipment and supplies to the patient by assigning the appropriate delivery method to meet customer and company needs.
  • Verifies client-specific needs and selects appropriate equipment based on assessment while adhering to physician orders.
  • Processes Point of Sale (POS) sales requests by completing computer order entry, receiving payment, and coordinating delivery or patient pick-up.
  • Communicates any problems regarding the patient's condition and use of supplies or equipment to the appropriate staff.
  • Demonstrates keen problem identification skills and resolution abilities and addresses concerns in a timely manner.

Requirements:

  • Demonstrated experience and expertise in a customer service role.
  • Current driver's license, insured, and reliable transportation, and an acceptable driving record.
  • Experience in a role requiring strong attention to detail, accuracy, and dependability.
  • Experience performing a role requiring effective verbal, written, and interpersonal communication skills.
  • Organizational skills and ability to set priorities.
  • Demonstrated ability to work independently and is self-motivated.
  • Demonstrated ability to understand and speak English clearly, follow verbal and written instructions, and understand customer communications.
  • Experience using basic word processing, spreadsheets, databases, internet, e-mail, and scheduling applications.

Preferred Qualifications:

  • Two years of customer service experience.
  • Prior experience working with medical equipment.
  • Office coordination experience.
  • Patient care experience.

Physical Requirements:

The employee will need to see and read information, labels, assess patient needs, operate and identify HME equipment and supplies. The employee will also need to interact with patients/customers and/or patient care providers, requiring verbal communication, hearing, and understanding spoken information, equipment alarms, customer/patient needs, and issues quickly and accurately. Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy is also required. The employee will need to bend to retrieve, lift, and carry supplies and equipment, and stand and walk to assist with distributing supplies and equipment. The employee will also need to drive a vehicle, which requires sitting, seeing, and reading signs, traffic signals, and other vehicles.