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Aviation Support Specialist

2 months ago


New York, New York, United States Vista Global Full time

Job Overview

Vista Flight Support serves as a key service provider for all operational partners within the Vista group. With a remarkable history of facilitating flights to over 1,900 airports across 96% of the globe, Vista has maintained a unique approach by never repeating a flight in two decades. Our team offers comprehensive operational and planning systems, along with essential services for flight preparation, which encompass route planning and trip support services that include all ground arrangements, permits, and fuel management for our global fleet of over 360 aircraft.

As our client base continues to grow and diversify, Vista Flight Support is on the lookout for dedicated Flight Support Agents to enhance our global team.

Reporting directly to the Head of Vista Flight Support, you will collaborate with our operating partners across both FAA and EASA regulatory frameworks, including various aviation entities.

At Vista Flight Support, we prioritize your work-life balance, offering flexible options for remote, hybrid, or office work across multiple global locations upon completion of training.

Starting your career as a Flight Support Agent opens doors for internal mobility within the Vista group, allowing you to join one of our Operator's OCC teams, specialize in flight planning, training, or even pursue management opportunities.

Expect a dynamic and stimulating career with Vista Flight Support, where no two days are alike.

Key Responsibilities

The primary role of the Flight Support Agent is to oversee all operational logistics and ground services for each flight. Your responsibilities will include, but are not limited to:

  • Managing and updating the Global View platform – Vista's proprietary Operations system, ensuring seamless communication with partner AOC's Tactical team, Sales, and Client Services;
  • Coordinating Ground Handling services, airport slots, and fuel arrangements for all flights in accordance with established protocols;
  • Engaging with external providers (handling agents, FBOs, fuel suppliers, Civil Aviation Authorities, customs) regarding ground service arrangements and operational needs;
  • Requesting overflight and landing permits for all flights as per established guidelines;
  • Submitting flight, crew, and passenger information to customs and border agencies;
  • Providing accurate and timely information on flight status during the planning phase (including flight times, fuel stop locations, and potential en-route issues);
  • Coordinating directly with the operating partners' Tactical Controllers regarding preparation status and communicating any discrepancies or non-standard preparations promptly;
  • Ensuring that all tasks are completed efficiently, always prioritizing safety and client satisfaction.

Required Skills, Qualifications, and Experience

  • Comprehensive knowledge of the Business Aviation sector, ideally in Ground Operations, Flight Dispatch, or Flight Planning;
  • Ability to maintain accuracy, demonstrate strong attention to detail, and deliver results punctually, even under pressure;
  • Proficient English language skills to facilitate clear communication with stakeholders.

Join us at Vista Flight Support, where our journey is just beginning, and be part of our vision to innovate and operate on a global scale.