Client Support Specialist

1 month ago


Sterling, Virginia, United States Mvix Full time
Job Overview

Mvix, a leading digital signage provider, is seeking a skilled Client Coordinator to join our team. As a key member of our support team, you will play a vital role in delivering exceptional client experiences and driving business growth.

Key Responsibilities
  • Provide proactive support to clients, ensuring their needs are met and exceeded.
  • Develop and maintain strong relationships with clients, understanding their goals and objectives.
  • Collaborate with internal teams to resolve client issues and improve overall client satisfaction.
  • Conduct training sessions and webinars to educate clients on our products and services.
  • Stay up-to-date with industry trends and developments, applying this knowledge to enhance client experiences.
Requirements
  • At least 1-3 years of client-facing experience, preferably in a retail or technology-oriented environment.
  • Prior experience in training coordination is a plus.
  • Strong customer service skills, with the ability to communicate effectively with clients.
  • Ability to conduct webinar training sessions with the use of webcam.
  • Willingness to learn new technologies and adapt to changing client needs.
Why Mvix?
  • We serve a diverse range of clients, from small businesses to Fortune 100 companies.
  • We encourage creative thinking and solutions from our team members.
  • We offer a collaborative and dynamic work environment, with opportunities for growth and development.
  • We provide a comprehensive benefits package, including generous PTO, health insurance, and ongoing certification opportunities.

If you're a motivated and customer-focused individual looking to make a meaningful impact, we encourage you to apply for this exciting opportunity.



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