Quality Assurance Specialist II

2 days ago


Cockeysville, Maryland, United States The Amynta Group Full time

We are seeking a Quality Assurance Specialist II to join our team at The Amynta Group. The successful candidate will be responsible for reviewing work products of team members, recording accuracy, and providing feedback. Key responsibilities include summarizing data in spreadsheets, reviewing steps taken by employees, and ensuring proper client procedures are followed.


  • Review work products of team members at set percentages and record accuracy.
  • Summarize data in spreadsheets to provide to department Supervisor and/or Manager.
  • Review steps taken by employees by either reading or listening to process steps taken.
  • Read steps in AS400, client systems, and/or outgoing mail to ensure proper client procedures are followed.
  • Listen to calls and review account in AS400 to ensure accurate steps are taken per client procedures and state law.
  • Obtain outgoing work from teams without disruption.
  • Lift tubs of work up to 25 lbs.
  • Make suggestions for changes to the QC process.
  • Identify error trends.

The Quality Assurance Specialist II is responsible for ensuring the quality of work products across multiple departments. The successful candidate will be a detail-oriented individual with excellent communication skills.



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