Parts Sales Associate

5 days ago

Mount Vernon, Washington, United States RWC International LTD Full time
Job Description

RWC International LTD is a leading provider of truck and bus service and repair solutions. We are seeking a highly motivated and customer-focused Parts Sales Associate to join our team.

Job Summary:

The Parts Sales Associate will be responsible for handling customer parts needs, achieving sales and inventory objectives, and maintaining high levels of customer satisfaction. This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Direct sales to customers
  • Handle customer inquiries and parts needs on the telephone and at the customer location
  • Maintain parts inventory, parts displays, and reference materials
  • Respond to customer inquiries and needs for parts, including telephone inquiries and direct contact with customers
  • Identify customer parts needs and recommend requested parts as well as additional parts to support customer needs
  • Handle customer questions/problems and respond effectively to customers
  • Explain the functions, features, and benefits of International and other stocked parts
  • Negotiate key sales issues and handle objections as appropriate
  • Closing and securing the order
  • Locate and provide the parts to the customer
  • Complete sales transaction
  • Follow all policy requirements when processing cash, check, warranty, and credit card transactions
  • Develop positive working relationships with key customer personnel and co-workers
  • Maintain professional appearance

Requirements:

  • Bilingual skills preferred
  • High degree of product and technical knowledge
  • Must be a team player with a strong sense of commitment to the customer
  • Must be self-motivated and have strong verbal and written communication skills
  • Must conduct himself/herself in a professional manner
  • Have the ability to work other shifts to cover vacations or sick days

What We Offer:

RWC International LTD offers a competitive salary range of $60,000-$175,000 annual salary, depending on role and experience level. We also offer a comprehensive benefits package, including paid time off and holidays, full health benefits, and a 401k match.

Equal Employment Opportunity:

RWC International LTD is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.

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