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Technical Support Trainee

2 months ago

Bethesda, Maryland, United States otelier Full time
Position Overview

At Otelier, we prioritize data and operational efficiency to enhance hotel management, allowing hoteliers to focus on delivering exceptional hospitality. As the leading software solution for the hospitality sector, we equip our clients with tools to automate administrative tasks, streamline financial planning, and gain clear insights into their property or portfolio performance. Join us in our mission to revolutionize the hospitality industry by leveraging data to improve operations and facilitate informed decision-making.

We are looking for a Customer Support Intern who is enthusiastic about technology, teamwork, and innovative problem-solving. This role offers the opportunity to engage in impactful projects, deliver support solutions, and collaborate closely with experienced mentors and leaders within our Customer Support division.

Key Responsibilities

  • Provide technical assistance to clients.
  • Identify and resolve software-related issues.
  • Record customer interactions and technical challenges in our support database.
  • Work alongside senior support personnel to tackle intricate problems.
  • Engage in team discussions and contribute to ongoing improvement efforts.

Qualifications

  • Currently pursuing a Bachelor’s degree in Computer Science, Information Technology, or a similar discipline.
  • Strong analytical abilities and meticulous attention to detail.
  • Exceptional written and verbal communication skills.
  • Capability to work autonomously as well as collaboratively.
  • Customer-oriented mindset with a positive demeanor.
  • Familiarity with databases (SQL, MongoDB) and programming (Python) is a plus.

Our Customer Support Team operates around the clock, ensuring comprehensive support throughout the year.