Front Desk Service Representative

4 weeks ago


Millersburg, Ohio, United States Nivea Hospitality Full time

At Nivea Hospitality, we're seeking a Front Desk Service Representative to join our team. Estimated salary is $30,000 - $35,000 per year.

About the Role

This is an exciting opportunity to provide exceptional customer service and support to our guests. As a Front Desk Service Representative, you will be responsible for attending to the needs of guests, especially during check-in and check-out processes.

Main Responsibilities
  • Become familiar with hotel policies, services, and amenities.
  • Provide information to guests about hotel policies, services, and amenities.
  • Respond to guest requests, including selling rooms to walk-in guests, entering/changing reservations in the PMS system, posting charges to guest accounts, processing payments from guests, making necessary changes to guest accounts, informing housekeeping about room changes, etc.
  • Listen and respond to guest complaints, operate answering phones, clean front desk and surrounding areas, complete shift checklist, maintain daily logs, balance cash drawer.

You must be able to stand for an 8-hour shift.

Additional Requirements

We are looking for someone with a positive attitude who can contribute to team growth, hospitality, and a serving environment. You should be willing to participate in further hospitality training and education, as well as perform any other duties given by the supervisor or general manager.

Benefits

Nivea Hospitality offers competitive benefits, including dental, vision, and life insurance, paid holidays, and Choice Hotel discounts.



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