Customer Service Ambassador

6 days ago


Millersburg, Ohio, United States Nivea Hospitality Full time

We are seeking a skilled Front Desk Receptionist to join our team at Nivea Hospitality's The Sleep Inn & Suites Mt Hope location. As a key member of our front desk team, you will be responsible for delivering exceptional customer service, managing room assignments, and addressing any guest concerns. This is an excellent opportunity for those who enjoy working in a dynamic environment and value building strong relationships with colleagues and guests.

**Responsibilities:

  • Check-in and Check-out: Process payments, assign rooms, and provide detailed information about hotel amenities and policies.
  • Room Assignments: Maintain accurate records, manage room inventory, and accommodate special requests.
  • Guest Service: Share expert knowledge of local attractions, services, and hotel facilities to enhance guest stays.
  • Handling Guest Concerns: Resolve issues promptly, professionally, and effectively to maintain high guest satisfaction levels.

**Requirements:

To be considered for this role, applicants must possess excellent communication skills, be highly organized, and have a positive attitude. A competitive hourly rate of $12.00 - $14.00 is offered.

Work Location: In-person



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