Offer Quality Strategist

4 days ago

Nashville, Tennessee, United States Schneider Electric Full time
About Schneider Electric

Schneider Electric is a global leader in the digital transformation of energy management and automation. Our mission is to empower all to make the most of our energy and resources, bridging progress and sustainability for all.

Job Description

We are seeking a highly skilled Offer Quality Leader to join our team. As an Offer Quality Leader, you will be responsible for driving the quality strategy and roadmap for our offers, ensuring that they meet the highest standards of quality, reliability, and safety.

Key Responsibilities
  • Define and execute the customer satisfaction and quality strategy for our offers
  • Drive approval for PEP Gates to ensure offer and regional quality requirements are met
  • Manage the complete scope of quality actions for our offers to improve the customer experience and ensure quality, reliability, and safety
  • Ensure that the proper information is provided to relevant stakeholders in case of offer evolution, quality problem, and/or withdrawal managing with countries and customer
  • Apply quality and reference processes and challenge the organization to manage quality risks
  • Drive risk management using quality methods and tools such as FMEA, FTA, 8D, etc.
  • Gather and analyze data on product problems, customer cases, and product returns and cost of non-quality using as an input to evolve offer quality roadmap/plan
  • Support Front Office to manage major customer issues
  • Drive the Quality problems resolution, decides on stop of delivery and derogation
  • Lead structured problem solving and prevention (8D) with cross-functional teams (Engineering, Marketing and Manufacturing) and manage customer communication with countries and customer
  • Execute customer visits to gather market trends, follow up on field tests and translate the results into actionable requests in the program backlog
  • Represent Quality and provide data for your offers in the Board of Change and Offer Safety committee(s)
  • Ensure the coordination of plant quality teams to guarantee the best quality in manufacturing and foster prevention
Requirements
  • MS/BS in Mechanical, Industrial and Electrical Engineering preferred
  • Minimum 8 years Manufacturing, Quality or Industrialization experience
  • Strong problem-solving skills and demonstrated ability to analyze and articulate technical problems
  • Working knowledge of fundamentals and practice of quality in product design and implementation in manufacturing
  • Experience with 8D methodology, 5 Whys, Cause/Effect Analysis, FMEAs...
  • Proven experience in Project Management
  • Ability to acquire state-of-the-art industry knowledge related to company's products
  • Domestic and international air travel is required (when possible)
About Us

Schneider Electric is a global company with a strong commitment to diversity, equity, and inclusion. We believe that our differences make us stronger as a company and as individuals, and we are committed to championing inclusivity in everything we do.

We are proud to be a leader in the digital transformation of energy management and automation, and we are committed to making a positive impact on the world around us.

Join us in our mission to empower all to make the most of our energy and resources, bridging progress and sustainability for all.

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