Digital Operations Specialist

2 weeks ago


Newtown, Pennsylvania, United States Newtown Athletic Club Full time
Position Overview:

The Newtown Discovery Preschool is seeking a highly organized and tech-savvy individual to fill the role of Digital Operations & Family Specialist. This key position is responsible for managing the school's digital platforms and fostering strong relationships with our parent community.

Key Responsibilities:Digital Operations:
  • Manage school digital platforms (attendance systems, parent portals, scheduling tools, etc.) to ensure accuracy and efficiency.
  • Provide technical support to staff and parents regarding software, apps, and communication tools.
  • Regularly update and maintain the school's website and social media channels with relevant information and announcements.
  • Track and report on key digital metrics related to parent engagement and operational efficiency.
  • Collaborate with the IT team to troubleshoot issues and suggest system improvements.
  • Organize all paperwork effectively and efficiently.
Parent Relations:
  • Serve as the primary point of contact for parents, offering support, answering questions, and resolving concerns.
  • Maintain positive and proactive communication with families, ensuring all inquiries are handled professionally and promptly.
  • Assist in organizing and promoting parent-teacher meetings, events, and school-wide announcements using digital tools.
  • Track parent feedback and collaborate with school leadership to improve family satisfaction.
  • All other duties as assigned by the administrative team.
Position Requirements:Qualifications:
  • At least 2 years of experience in an administrative, technical, or customer service role.
  • At least 2 years of experience in a daycare setting.
  • Proficient in Microsoft Office Suite, Google Workspace, CRM systems, and parent communication platforms.
  • Exceptional communication and interpersonal skills, with the ability to build strong relationships with parents and staff.
  • Strong critical thinking and problem-solving skills, particularly in digital troubleshooting.
  • Highly organized with the ability to manage multiple tasks and projects in a fast-paced environment.
EOE Statement:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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