Account Executive Manager

4 weeks ago

Moorpark, California, United States TestEquity Full time
Job Title: Account Executive Manager

Job Summary:

The Account Executive Manager is a key leadership role responsible for managing a regional account executive team in account development, lead management, sales opportunities, and full customer support. This role will work closely with other Managers to ensure balance of work and total customer experience.

Key Responsibilities:

  • Monitor KPIs and adjust staffing to ensure all SLAs are met.
  • Hold team accountable to established Customer Service metrics.
  • Build a positive work environment that aligns with Culture of Accountability.
  • Perform QC of work performed within the team while providing Team member training and coaching.
  • Partner with internal and external leadership teams to ensure quality and efficiency of processes, and to prioritize further opportunities for improvement.
  • Collaborate with TestEquity internal partners as needed to utilize internal resources, sales-enablement tools, and preferred suppliers to maximize the customers return on investment.
  • Facilitate strategic account planning and development of new growth opportunities to achieve product growth objectives.

Requirements:

  • 4+ years T&M or EPS products and applications.
  • 5+ years in a progressive leadership position.
  • Computer knowledge i.e., MS Office, ERP/CRM system usage. Infor CSD experience a plus.
  • Possess a passion for learning about customers/prospect needs and solutions.
  • Excellent verbal and written communication skills.

TestEquity is an Equal Opportunity Employer:

TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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