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Client Engagement Specialist

2 months ago

Lancaster, Pennsylvania, United States SMG Full time

Join Our Team as a Customer Experience Associate

We are excited to invite applications from individuals with a background in customer service, client relations, and support roles to become part of our dynamic team at SMG. As a Customer Experience Associate, you will receive comprehensive training designed to equip you with the essential skills and knowledge needed to thrive in this vibrant industry. We are looking for candidates who are friendly, approachable, and thrive in a collaborative environment, with a strong emphasis on customer satisfaction and personal growth.

What You Will Do:

  • Enhance your team's performance by achieving and surpassing sales targets.
  • Implement direct marketing and sales strategies to acquire new clients.
  • Utilize your interpersonal and operational abilities to foster exceptional experiences for both customers and team members.
  • Serve as a model of outstanding customer service, professionalism, and respect.
  • Guide your team in providing the ultimate customer journey by addressing inquiries and assisting with transactions.
  • Motivate your team through effective training and mentorship.
  • Identify skill gaps and develop tailored improvement plans.
  • Analyze sales data, assess staffing requirements, report on financial and sales metrics, manage cash flow and inventory, and meet compliance and retention objectives.

Qualifications:

  • Proven track record in customer service or sales within a fast-paced setting.
  • Strong communication skills to navigate complex customer interactions.
  • Bilingual abilities are advantageous.
  • Excellent listening skills coupled with problem-solving capabilities.
  • Comfortable in both sales and teaching roles, assisting team members as necessary.
  • High school diploma or GED is required.
  • Self-motivated and capable of following a structured training program.