Facility Operations Manager

6 days ago


Traverse City, Michigan, United States Grand Traverse Bay Young Men's Full time
Job Title: South Manager on Duty

At Grand Traverse Bay Young Men's, we are seeking a highly motivated and detail-oriented individual to fill the role of South Manager on Duty. This position is responsible for ensuring the smooth operation of our facility and providing an exceptional member experience.

Key Responsibilities:
  • Act as the first point of contact for facility, member, staff or program-related issues and incidents
  • Ensure all organization and facility policies are upheld
  • Manage and document incidents and capture all details necessary for follow-up
  • Complete frequent facility walkthroughs, paying special attention to high-risk areas in the building
  • Build positive relationships and a sense of community with members, program participants, and staff
  • Interact with staff and members using the Y's service and engagement principles
  • Coach frontline staff on service and engagement behaviors and habits
  • Work closely with program directors to ensure programs operate smoothly
  • Assist with tours, membership desk, and other departments to fill staffing needs
  • Assist all departments with nightly facility closure tasks
  • Maintain updated and working knowledge on all areas of the organization
  • Complete and submit shift reports
  • Consistently communicate safety concerns to supervisor
  • Facility upkeep as needed, including snow removal, overall curb appeal, and other exterior facility support
Requirements:
  • At least 21 years of age
  • Experience working with diverse populations preferred
  • Remain available to work flexible shifts, including weeknights and weekends
  • Demonstrate the competence and confidence to supervise a safe environment for all members, program participants, volunteers, and staff
  • Detail-oriented, accurate, and have strong communication and time management skills
  • Positive attitude, outgoing, compassionate, and considered a 'people person' with outstanding customer service skills
  • Current certification in basic CPR and AED; complete trainings in Child Abuse Prevention and Blood Borne Pathogens within 60 days of hire
  • Strong understanding of the YMCA mission and have a strong desire to deliver quality service to the community
Working Conditions:
  • Regularly required to stand; walk
  • Fast-paced environment
  • Must be able to move/lift up to 25lbs.
Core Competencies:

At Grand Traverse Bay Young Men's, we value individuals who embody our core competencies:

  • Mission Advancement: Accepts and demonstrates the Y's values, demonstrates a desire to serve others, and fulfills community needs
  • Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions
  • Operational Effectiveness: Makes sound judgments, transfers learning from one situation to another, and establishes goals
  • Personal Growth: Pursues self-development that enhances job performance and demonstrates an openness to change


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