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Client Support Specialist

2 months ago

Clarksville, Indiana, United States DHVAJ Full time
Job Overview

Salary: $16-$18

We are in search of enthusiastic and dependable individuals to become part of our Customer Support Team. Customer Service Representatives will handle incoming customer inquiries, provide information about our offerings, manage appointment scheduling, and route calls to the correct departments. Ideal candidates will demonstrate a strong commitment to delivering outstanding customer service.

Key Responsibilities:

  • Handle incoming customer phone inquiries
  • Manage appointment scheduling
  • Conduct outbound calls
  • Address exceptions and follow-up reports; missed appointments
  • Adhere to company policies and procedures
  • Inform callers about products and services
  • Respond to customer questions and requests
  • Resolve customer issues and complaints; make prompt and accurate decisions
  • Input data into the company’s computer system
  • Ensure ticket accuracy

Educational Requirements:

  • High school diploma or GED is mandatory

Work Schedule:

  • Monday – Friday
  • Flexibility in schedule to meet business requirements

Qualifications:

  • Minimum of 1 year experience in a Customer Service role, preferably in a call center
  • At least 1 year of experience as a Medical Receptionist is required
  • Exceptional phone etiquette
  • High level of professionalism
  • Strong interpersonal communication skills
  • Able to work collaboratively and independently
  • Proficient in English; bilingual in Spanish is advantageous
  • Excellent problem-solving skills
  • Strong computer proficiency
  • Familiarity with MS Office
  • Experience with ticketing systems is preferred
  • Good typing skills

Work Environment:

  • Extended periods of sitting
  • Prolonged use of computers and viewing screens
  • Exposure to noise
  • Frequent typing and use of hands
  • Repetitive motions involving wrists, hands, and fingers
  • Lengthy periods of holding phones and devices
  • Regular and prolonged verbal communication; conveying detailed information accurately and clearly.
  • Ability to receive and interpret detailed information through oral communication.
  • Involves extensive reading and visual inspection while operating computers and phones.

Job Type: Full-time