Desktop Engineer
6 days ago
Are you a skilled desktop engineer looking for a new challenge? Do you have a passion for delivering exceptional customer service?
At Talent Groups, we offer a competitive salary of $65,000 - $85,000 per year, depending on experience.
Job Description:- We are seeking a highly skilled desktop engineer to join our team, responsible for providing top-notch technical support to our employees.
- The successful candidate will have extensive knowledge of computer systems, hardware, and software, as well as excellent troubleshooting skills.
Key Responsibilities:
- Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
- Use diagnostic tools to troubleshoot problems associated with network Connectivity, and workstation hardware/software
- Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, FedEx Software
- Installing Printer drivers, IP Printing/Cloud Printing
- OneDrive Setup and migrations w/ OneNote Cloud Sharing
- Attempt Data Recovery on failed systems
- Troubleshoot Encryption issues
- Troubleshoot Password issues
- Windows troubleshooting, applying OS updates, encryption, and Office for employees using I Planet and O365
- Windows LAN / WAN connectivity troubleshooting
- Ready and assist with video conferencing equipment
- Networking – Troubleshoot, cross-connects, monitor port utilization, Wireless AP swap-out, Switch Install/Swap-out
- Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
- Escalate issues and involve experts wherever required to resolve issues as quickly as possible.
- Ability to maintain composure with challenging customers
- Cell support – tech setup/troubleshooting of cell phones (non mgmt. included)
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