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NOC Engineer

2 months ago

Albany, New York, United States Invision Technologies Full time
Job Summary

We are seeking an experienced NOC Engineer to join our team at Invision Technologies. The ideal candidate will possess exceptional customer service skills and the ability to resolve complex technical issues.

Key Responsibilities
  • Design and implement IT networks for clients, including corporate and remote levels.
  • Provide architecture and implementation of network/infrastructure topologies.
  • Provide last-level escalation support for all network and server issues.
  • Configure, test, and maintain LAN equipment and services.
  • Provide infrastructure services in all areas needed, including storage networking, Operating System, network security, directory services, server virtualization, system backup and restore, system and network monitoring, application installation and configuration.
  • Monitor RMM system alerts and notifications and respond accordingly.
  • Work with technicians and clients to develop solutions to meet client needs.
  • Create and maintain thorough documentation and configuration within company tools.
  • Identify automation and continuous process improvement opportunities.
  • Interface with third-party vendors as liaison between client and vendor.
  • Participate in a 24x7 on-call rotation and after-hour upgrades to support managed services clients.
Requirements
  • Demonstrate excellence in customer service.
  • Demonstrate problem-solving strategies and practical knowledge.
  • Ability to diagnose and resolve issues balancing research, troubleshooting, and standard procedures.
  • Expert skills in Windows desktop administration, network systems, business applications, and VoIP.
  • Strong skills in Windows Server 2012/2016, Active Directory, DNS, DHCP, Group Policy, and PowerShell.
  • Detailed working knowledge of IP Addressing, VLANs, Port Trunking, and Layer 3 routing.
  • Working knowledge of Network Monitoring and Management tools and processes.
  • Knowledge of Cyber Security fundamentals.
  • Demonstrated ability to work in a fast-paced environment.
Preferred Qualifications
  • Experience with VMware, AWS/Azure Cloud technologies, and Office365 administration.
  • Experience with Windows Server 2012/2016, Active Directory, DNS, DHCP, Group Policy, and PowerShell.
  • 5+ years working experience as an IT systems administrator or equivalent Level II or III technical resource.
  • Proven track record of successfully working within a Network Operations Center.
Benefits
  • Comprehensive health care plan including options for Dental, Vision, and ST/LT Disability.
  • Employer-provided life insurance at no cost to the employee.
  • 401k retirement plan with company matching contribution; employees may participate after completing 1 year of service.
  • Monthly mobile phone stipend.
  • Eighteen days of paid time off annually.