Game Operations Specialist

5 days ago


Peabody, Massachusetts, United States Gecko Hospitality Full time
Technical Manager Opportunity

Gecko Hospitality is seeking an experienced Technical Manager to join our team in Peabody, MA. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our family entertainment center.

About the Role

The Technical Manager will oversee the maintenance and repair of games, develop and implement preventive maintenance plans, manage inventory, and supervise staff during peak hours. This role requires strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.

Responsibilities
  • Troubleshoot and repair games to minimize downtime and ensure optimal performance.
  • Develop and implement comprehensive preventive maintenance plans to prevent equipment failure.
  • Sources game parts efficiently to minimize expenses and maintain a high level of inventory accuracy.
  • Manage parts inventory and utilize a web-based tracking system to monitor stock levels and optimize ordering.
  • Supervise staff during peak hours, providing guidance and support as needed.
  • Maintain a clean and organized workspace, adhering to company policies and procedures.
  • Collaborate with other departments to ensure seamless service delivery and identify opportunities for improvement.
Requirements
  • Bachelor's degree in a related field or equivalent experience.
  • Minimum three years of experience in a similar role, preferably in the family entertainment industry.
  • Strong technical skills and knowledge of game maintenance and repair.
  • Excellent communication and leadership abilities.
What We Offer

We offer a competitive salary range of $65,000 - $85,000 per year, based on experience, and a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.


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