Human Resources Center Support Associate
3 days ago
Temporary full-time role available through December 31, 2025. Monday through Friday 8:30am - 4:30pm, hybrid schedule.
We are seeking a skilled and detail-oriented Telephone Operations Representative to join our team at Northwell Health.
About the Role:
- Operate the telephone console, answering incoming calls on the main number and extending calls to the appropriate extension number.
- Perform various communications and emergency activities, responding immediately to alarms and activating emergency procedures.
- Page authorized personnel overhead, announce visiting hours, and provide notifications as required.
- Answer general caller inquiries, following established policy.
- Respond promptly to TTY calls, logging difficult or questionable calls and alerting management as needed.
- Perform routine clerical duties, including maintaining records, files, and cards for adjustments to charges, admissions, and other information.
- Call the appropriate office when an alarm sounds, disseminate patient contact information, and expedite calls.
- Provide telephone numbers and room numbers as required.
- Utilize telecommunications and access patient systems.
Requirements:
- High School Diploma or equivalent required.
- 1-3 years of relevant experience required.
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