Service Excellence Coordinator

4 days ago


Glendale, California, United States Gold's Gym International, Inc. Full time

**Unlock Your Potential with Gold's Gym International, Inc.**

We're a global fitness powerhouse with a presence on six continents and over 600 locations.

Our unique company culture is built on humility, dependability, and an entrepreneurial spirit.

We're looking for talented individuals who share our passion for delivering exceptional customer service and are eager to grow with us.

As a Customer Service Manager, you'll play a vital role in ensuring that our members receive world-class service and support.

You'll oversee the day-to-day operations of our front desk, manage our operations team, and work closely with our General Manager to drive business results.

**Key Responsibilities:**

  • Manage cash deposits and ensure timely payments
  • Hire, train, and supervise operations team members
  • Serve as liaison with Corporate Customer Care Department
  • Ensure all front desk systems are followed, including Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passes

**Requirements:**

  • Excellent communication, organization, and customer service skills
  • Understanding of basic cash procedures
  • Basic computer skills
  • Ability to handle challenging customer issues with patience, tact, and professionalism
  • Excellent training skills
  • Excellent leadership and management skills
  • Current CPR Certification

**Benefits:**

  • Free gym memberships and discounts
  • Great benefits package that includes 401k, medical, vision, and dental
  • Opportunities to grow within the company

**Estimated Salary:** $65,000 - $85,000 per year



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