Service Representative
2 days ago
The ideal candidate has a high school diploma or GED and previous retail and/or customer service experience that includes money-handling and point-of-sale (POS) system experience. Automotive dealership experience preferred.
Responsibilities include:
- Accepting responsibility and accountability for their money drawer.
- Coordinating questions and issues with the appropriate department personnel.
- Addressing customer concerns and issues or escalating them as needed.
- Helping with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.
- Ensuring that all customer contact information is up-to-date and accurate.
- FOLLOWING ALL SAFETY AND SECURITY PROCEDURES.
- Maintaining confidentiality of company and customer information at all times.
- Reconciling repair orders which includes calculating the material (or shop supplies) charges applicable for each repair order, accurately calculating the total retail price for parts, fluids, material, or shop supplies, labor and taxes.
- Collecting the total retail charges from the customer in cash, check or authorized charge account.
- Providing the customer with the proper change and/or receipts.
- Properly documenting charges purchases according to the company's policy.
- Calculating and entering the warranty charges applicable.
- Accumulating all repair orders and parts invoices closed during the business day to the business office daily.
- Maintaining the effective labor rate control forms as directed by management.
- Controlling the keys associated with completed repair orders, return customer's keys to them when their bills are paid and direct customers where they may find their vehicle.
- Filing repair orders as directed by service department management.
- Answering service department telephone calls to the people requested and best suited to take the call and take written messages when the needed personnel are not available.
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