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Front Desk Representative

2 months ago

Syracuse, New York, United States Crescent Services Full time

About the Role:

Crescent Services is seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Marriott Syracuse Downtown. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for delivering exceptional service and ensuring a memorable stay.

Key Responsibilities:

  • Greeting and Registration: Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know the location of their room or have a bell person accompany them.
  • Check-Out Process: Assist guests with check-out, including ensuring rooms and services are correctly accounted for, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
  • Product Knowledge: Demonstrate a thorough knowledge of hotel information, including room categories, room rates, packages, promotions, the local area, and other general product knowledge, and answer guest questions and inquiries.
  • Upselling and Cross-Selling: Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
  • Guest Service: Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
  • Conflict Resolution: Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
  • Communication: Receive, input, retrieve, and relay messages to guests.

What We Offer:

Crescent Services is an equal opportunity employer and offers a competitive salary and benefits package, including free parking, free staff meal, paid time off, and health benefits. We also offer Marriott discounts worldwide for part-time associates.