Equipment Service Coordinator

3 days ago

Reno, Nevada, United States City of Reno Full time
Job Summary

We are seeking a highly organized and detail-oriented Equipment Service Writer to join our team at the City of Reno. As an Equipment Service Writer, you will be responsible for coordinating and scheduling the repair and servicing of City automotive vehicles and heavy construction equipment.

Key Responsibilities
  • Coordinate and schedule the repair and servicing of City automotive vehicles and heavy construction equipment
  • Interface with customers to resolve problems; write repair orders, schedule work, and track recalls; file service bulletins
  • Prepare the monthly schedule for the preventative maintenance program by scheduling vehicles for service based on the vehicles' previous usage and maintenance manual recommendation and the annual schedule
  • Inform departments when their vehicles are scheduled for servicing and make reminder calls as needed
  • Record work service requests on malfunctioning vehicles to ensure the receipt of all pertinent information from the vehicle operator
  • Receive verbal complaints regarding vehicles and determine whether vehicle must be repaired immediately or at the next scheduled maintenance servicing
  • Assist supervisor in answering telephone and radio calls, transporting vehicles for servicing, and initiating repair orders for shop work; may inspect work completed by outside vendors
  • Make and assign spare vehicle keys
  • Receive, stock and issue various parts, materials, supplies, tools and equipment; verify and inspect incoming shipments for appropriate quantity and quality; sign for items as appropriate
  • Obtain price quotes for parts and supplies, prepare bids and order parts from vendors; ensure compliance with general contract guidelines; prioritize and expedite orders
  • Maintain detailed vendor files and records of parts supply transactions; log returned parts for credit due; prepare various reports relating to parts issuance, receipts, work orders and billing information
  • Perform data entry including transfers, corrections and warranty transactions; log parts issued and post work orders into computer; retrieve information to assist in locating parts and supplies
  • Assist technical staff in determining accurate parts applications for assigned projects; place telephone orders for stock and special items; research parts manuals and technical publications
  • Conduct a periodic inventory of stock items; maintain proper stock levels by ordering supplies and parts on a daily basis
  • Perform a variety of clerical support activities including answering the telephone, typing forms and correspondence, and fleet data entry
  • Maintain the warehouse in a clean and orderly manner
  • Maintain accurate and detailed records, parts inventory and service files; prepare reports as requested
  • Assist in the maintenance and cleanliness of the shop and surrounding work area; dispose of waste, oils and chemicals according to established safety procedures and guidelines
Requirements
  • Equivalent to the completion of the twelfth grade
  • Two years scheduling repairs in a service center preferred
  • Possession of an appropriate, valid driver's license
Working Environment

The work environment is primarily in a warehouse setting with exposure to noise, grease, smoke, fumes, and gases. The physical demands of the job include walking, standing, and sitting for prolonged periods of time, frequently stooping, bending, kneeling, crouching, crawling, climbing, reaching, and twisting. The employee must be able to push, pull, lift, and/or carry moderate to heavy amounts of weights and operate assigned equipment and vehicles.

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