Customer Service Operations Manager

2 weeks ago


Haverhill, Massachusetts, United States Food Lion Full time
Job Overview

The Customer Service Operations Manager role is a key position at Food Lion, responsible for supporting the management and duties of store operations to meet financial and sales goals. The ideal candidate will possess excellent interpersonal, organizational, communication, and customer service skills.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout, and Food Lion To-Go, if applicable

• Hire, train, and develop associates to meet department needs

• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports

• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy, and Culture

• Support the achievement of budgeted financials, operating results, and Food Lion To-Go KPIs

• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible, and friendly customer service all while creating a positive shopping experience for customers

• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations

Requirements

• A high school graduate or equivalent preferred

• Ability to lead and manage a team

• Strong understanding of store operations and merchandising techniques preferred

• Excellent interpersonal, organizational, communication, and customer service skills

• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes, and resolving grievances

• Ability and willingness to learn multiple tasks and technical requirements of the job

• Salary: $50,000 - $60,000 per year

  • Haverhill, Massachusetts, United States Metropolitan Linen Service Corp Full time

    At Metropolitan Linen Services, we're committed to providing exceptional service to our clients. As a Customer Service Admin, you'll play a crucial role in ensuring that our customers receive the highest level of service possible.We're looking for an experienced professional with 3-5 years of customer service experience to join our team. The ideal candidate...


  • Haverhill, Massachusetts, United States Food Lion Full time

    Job OverviewFood Lion is seeking a skilled Customer Service Leader to join our team in North Charleston, USA. As a key member of our front-end operations, you will play a vital role in providing exceptional customer service and ensuring seamless store operations.ResponsibilitiesProvide fast, easy, flexible, and friendly service to customers through the...


  • Haverhill, Massachusetts, United States Food Lion Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Service Manager to join our team at Food Lion. In this role, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and contributing to the overall success of our retail operations.Key Responsibilities:Provide fast,...


  • Haverhill, Massachusetts, United States Food Lion Full time

    Join a dynamic retail team at Food Lion, one of the largest grocery store chains in the Southeastern and Mid-Atlantic regions. We're seeking a highly skilled Cashier Team Leader to lead our front-end operations and ensure exceptional customer service.About the Role:We offer a competitive salary of $45,000 per year, with opportunities for advancement and...

  • Operations Manager

    1 week ago


    Haverhill, Massachusetts, United States IR Management LLC Full time

    Job SummaryWe are seeking an experienced hospitality professional to join our team as a senior operations manager. The successful candidate will be responsible for overseeing day-to-day operations, ensuring excellent customer service, and driving business growth.Estimated SalaryThe estimated annual salary for this position is around $60,000-$70,000,...


  • Haverhill, Massachusetts, United States Food Lion Full time

    Job OverviewWe are seeking a skilled Customer Service Leader to join our team at Food Lion, where you will play a crucial role in providing an exceptional customer experience. As a key member of our Front End team, you will be responsible for delivering fast, easy, flexible, and friendly service to our customers.ResponsibilitiesDeliver Excellent Customer...


  • Haverhill, Massachusetts, United States Carrie Rikon & Associates, LLC. Full time

    Job Title: Warehouse Operations ManagerDescription: Carrie Rikon & Associates, LLC is seeking a highly skilled and experienced Warehouse Operations Manager to lead our North Charleston branch. As an Assistant Branch Manager, you will oversee the efficient operation of the warehouse, ensuring customer satisfaction and projected bottom line profit. Your...


  • Haverhill, Massachusetts, United States Preferred Home Services, LLC Full time

    Job Title: Customer Service AdvisorPreferred Home Services, LLC is a locally owned and operated company that has been named Top Places to Work for the past four years. We are seeking an individual with excellent communication skills and a strong work ethic to join our team as a Customer Service Advisor.We offer a competitive salary of $17.00 per hour, paid...


  • Haverhill, Massachusetts, United States IR Management LLC Full time

    Job Title: Customer Service AmbassadorEstimated Salary: $40,000 - $60,000 per yearThis is a unique opportunity to join IR Management LLC as a Customer Service Ambassador in our upscale boutique hotel. As a key member of our team, you will be responsible for providing exceptional guest service and ensuring a memorable experience for all...


  • Haverhill, Massachusetts, United States Sodexo S A Full time

    Job OverviewWe are seeking a dedicated Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service in a fast-paced food service environment. About the JobAs a Cashier/Food Service Worker at Sodexo, you will be the face of our company, providing warm welcomes and smiles to our customers....


  • Haverhill, Massachusetts, United States Dunkin' - Cafua Management Company Full time

    About UsDunkin' - Cafua Management Company is an independently owned and operated business under a franchise granted by DD Franchising LLC. Our goal is to provide exceptional customer service and high-quality products to our guests.Job Title: Crew MemberResponsibilities:Deliver great guest experience.Prepare products according to Brand standards.Follow...

  • Operations Manager

    7 days ago


    Haverhill, Massachusetts, United States Caliber Collision Centers Full time

    Caliber Collision Centers is seeking a highly skilled Operations Manager to lead our front office team in Charleston - Airport. As an Operations Manager, you will be responsible for providing the necessary tools, training, and information to ensure effective performance of all center associates. You will also maintain accurate payroll and HR-related...


  • Haverhill, Massachusetts, United States Burlington Full time

    Responsibilities and QualificationsWe are looking for an enthusiastic and detail-oriented individual who can assist customers in locating merchandise, maintain a neat and organized sales floor, and support the management team with day-to-day store operations.


  • Haverhill, Massachusetts, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeWe are looking for individuals with exceptional customer service skills to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for greeting customers, taking orders, and providing outstanding service. Key Responsibilities:Greet customers and take orders with a...


  • Haverhill, Massachusetts, United States Chico's Full time

    At Chico's FAS, we are committed to creating an exceptional customer experience. As a key member of our store team, you will play a vital role in driving sales growth and operational excellence.About the RoleThe Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer-focused sales culture. This includes managing sales...


  • Haverhill, Massachusetts, United States Scotchman Full time

    **About Scotchman**We are a dynamic community hub where customers find more than just snacks and fuel. They find smiling faces, helpful service, and a place that feels like home.**Why Work with Us**A Fun and Friendly Atmosphere: Be part of a team that supports and encourages each other.Growth Opportunities: We believe in promoting from within and supporting...


  • Haverhill, Massachusetts, United States Monro Inc. Full time

    Tire and Service Store Manager NeededMonro Inc. is a reputable company in the automotive services sector, with a strong presence in the US market.We are seeking an experienced tire and service store manager to oversee our retail operations and ensure exceptional customer experiences.The successful candidate will have a deep understanding of the automotive...


  • Haverhill, Massachusetts, United States Family Dollar Full time

    About the RoleFAMILY DOLLAR is currently seeking Sales Associates to join our team! As a Sales Associate, you will play a vital role in ensuring that our customers receive exceptional service and support.Job Duties:Welcome and assist customers in a friendly and professional mannerOperate a cash register and process transactions accurately and...


  • Haverhill, Massachusetts, United States Stokes Automotive Group Full time

    Join Our TeamWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The successful candidate will be responsible for assisting customers with part selection, order processing, and other inquiries.Key ResponsibilitiesCustomer Service: Assist customers in selecting the required parts, answer...


  • Haverhill, Massachusetts, United States Preferred Home Services, LLC Full time

    Company OverviewPreferred Home Services, LLC is a locally owned and operated company that provides high-quality home services to the Charleston, SC area. We are proud of our mission statement: "To deliver the highest level of home services that customers refer to family and friends; team members are proud of, and the community welcomes in its backyard."