Customer Service Director

2 weeks ago


Haverhill, Massachusetts, United States Food Lion Full time
Job Overview

We are seeking a skilled Customer Service Leader to join our team at Food Lion, where you will play a crucial role in providing an exceptional customer experience. As a key member of our Front End team, you will be responsible for delivering fast, easy, flexible, and friendly service to our customers.

Responsibilities
  • Deliver Excellent Customer Service: Engage with customers to create a positive shopping experience, provide prompt and accurate assistance, and ensure that all interactions are respectful and courteous.
  • Maintain Store Standards: Assist the Customer Service Manager and Assistant Customer Service Manager in maintaining store standards according to the Front End Standard Practice Manual and maximize sales through excellent customer service.
Requirements
  • Communication Skills: Effective communication and customer service skills are essential for this role. You must be able to communicate clearly and professionally with customers and colleagues.
  • Technical Requirements: Ability to perform technical requirements of cashier and service center, including operating a cash register, lottery machine (where applicable), scanner, computer, and calculator.
Estimated Salary:

$45,000 - $60,000 per year, depending on experience.



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