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Bilingual Customer Support Specialist
2 months ago
Position: Bilingual Call Center Customer Service Representative
We are looking for a courteous, empathetic, and customer-focused individual to fill a role in our call center. This position is ideal for a bilingual professional fluent in both English and Spanish, dedicated to delivering outstanding customer support.
Employment Type:
- Full-time, On-Site (5 days a week, 40 hours total)
- Availability to work on weekends is required
Key Responsibilities:
- Manage incoming customer calls with professionalism and respect (no cold calling involved)
- Assist customers with their inquiries, concerns, and requests for support
- Deliver exceptional service through attentive listening and effective communication
- Aim to meet established quality, productivity, and call handling metrics
- Work collaboratively with colleagues to enhance the overall customer experience
Qualifications:
- Proficiency in both English and Spanish (reading, writing, and speaking)
- At least 1 year of experience in customer service or a call center environment
- Strong communication skills, both verbal and written
- Excellent problem-solving abilities and capacity to multitask
- Dedication to providing high-quality customer care
Compensation and Benefits:
- Competitive hourly wage starting at $15+
- Comprehensive benefits package, including health insurance and paid time off
- Opportunities for career growth and advancement
If you are a bilingual customer service professional seeking a rewarding opportunity, we encourage you to consider this position.
The Michelle Martin Group is committed to diversity and inclusion. All qualified applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
