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Patient Care Coordinator

2 months ago

Lone Tree, Iowa, United States OnPoint Medical Group Full time
About the Role

We are seeking a highly skilled and organized Patient Care Coordinator to join our team at OnPoint Medical Group. As a key member of our front office team, you will be responsible for providing exceptional patient care and ensuring a smooth experience for our patients.

Key Responsibilities
  • Greeting Patients: Greet patients in a friendly and professional manner, either in person or over the phone.
  • Pre-Visit Planning: Complete pre-visit planning, including contacting patients for updated insurance information, verifying patient records, and updating patient files.
  • Registration and Verification: Register new patients and verify patient information for existing patients.
  • Financial Transactions: Collect co-pays and payments as needed.
  • Scheduling and Liaison: Answer inbound calls to schedule patients and act as a liaison to clinical staff for patient questions.
  • Administrative Duties: Complete administrative tasks to ensure patient visits are smooth, billing is processed in a timely manner, and the front office remains organized.
  • Scheduling Outbound Calls: Make outbound calls to patients to schedule appointments.
  • Service Standards: Perform duties to achieve or exceed established service standards.
  • Confidentiality and HIPAA: Maintain confidentiality and follow HIPAA guidelines.
  • Attendance and Communication: Be punctual and regular in attendance, and follow instructions and respond to management direction.
Success Factors
  • Task Completion: Ability to complete individual assigned tasks and contribute to the success of the clinic.
  • Interpersonal Skills: Works well with people and displays empathy appropriately.
  • Active Listening: Ability to actively listen and respond appropriately.
Qualifications
  • Education: High School Diploma or High School Equivalency.
  • Computer Skills: Strong computer skills required.
Preferred Qualifications
  • Education: Some college, preferably in a medical, business, or accounting field.
  • Customer Service Experience: Customer service experience preferred.