Patient Services Coordinator

2 weeks ago


New Brunswick, New Jersey, United States RWJBarnabas Health Full time
Job Overview

RWJBarnabas Health is seeking a highly skilled Patient Service Representative to join our team at the Cancer Center in New Brunswick. This is a full-time, day position (40 hours/week) that requires a strong understanding of medical terminology and excellent communication skills.

Key Responsibilities
  • Assist in presenting the face and voice of Rutgers Cancer Institute of NJ services to our current and potential patient populations.
  • Coordinate scheduling for Medical, Surgical, and Radiation Oncology, as well as Infusion and referral appointments at all appropriate sites.
  • Act as the hub for all incoming external and internal requests related to scheduling appointments, confirming and updating demographic and insurance information, and confirming referrals are active for upcoming visits.
  • Interact with patients and families via phone and in person, providing exceptional customer service and ensuring timely and accurate scheduling.
  • Perform outbound calls to prepare patients and families for upcoming appointments and to schedule patients who have missed appointments.
Requirements
  • High school diploma or equivalent required.
  • Knowledge of medical terminology required.
  • Must be computer-literate with proficiency and working knowledge of database and reporting tools such as Microsoft Word, Excel, PowerPoint, and Adobe Acrobat.
  • One to three years of related experience within the healthcare field, preferred.
What We Offer

RWJBarnabas Health is committed to providing a best-in-class work experience to every member of our team. We offer a comprehensive benefits package, including paid time off, medical and prescription drug insurance, dental and vision insurance, retirement plans, and more.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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