Guest Services Coordinator

2 weeks ago


Lumberton, North Carolina, United States NP 301 LLC Full time
Position Overview

As a vital member of NP 301 LLC, the Front Desk Associate exemplifies our commitment to exceptional guest service by providing a warm welcome to all visitors, efficiently managing transactions, and addressing guest inquiries with care and promptness.

Key Responsibilities:

  • Warmly greets and assists guests upon their arrival.
  • Oversees the check-in and check-out processes, ensuring accuracy in billing.
  • Handles confidential guest information, including room assignments and payment transactions.
  • Responds to guest requests and concerns, ensuring timely and considerate resolutions.
  • Adheres to all in-service training requirements and complies with company policies and procedures.

Supervisory Duties:

None

Work Environment: A professional setting that requires business-casual attire or, in some instances, a uniform. The role necessitates strong verbal and written communication skills for effective interaction with both internal and external stakeholders.

Additional Responsibilities:

This description is intended to provide a general overview of the position and is not exhaustive of all tasks, duties, or responsibilities that may be assigned. Responsibilities may evolve over time, with or without notice.

Qualifications:

  • High School diploma or equivalent.
  • A minimum of 1 year of experience in a hotel front desk role is preferred.

Physical Requirements: The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this position:

  • Frequent close vision tasks, repetitive motions, bending, standing for extended periods (up to 8 hours), walking, reaching, and occasional lifting of items up to 25 lbs.

Core Competencies: All employees at NP 301 LLC are expected to demonstrate the following behaviors in their job performance:

  • Professionalism
  • Ability to delight guests by anticipating their needs and responding in a friendly and helpful manner.
  • Consistently exhibit a caring and respectful attitude towards both internal and external customers.
  • Act as a gracious host to all guests.


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