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Part-Time Patient Service Specialist

2 months ago

Reading, Pennsylvania, United States Optum Full time
Job Summary

We are seeking a highly skilled and detail-oriented Part-Time Patient Service Specialist to join our team at Optum. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to ensure a seamless experience for our patients.

Key Responsibilities:
  • Obtain accurate and updated patient information, including name, address, and insurance details
  • Perform insurance verification and obtain patient signatures for required documents
  • Upload patient and insurance cards, and file and maintain medical records
  • Correct registration work queue errors and confirm and schedule appointments
  • Answer telephone calls promptly and courteously, and perform referral documentation
  • Work daily in the claims edit work queue to correct registration errors for submission to insurance companies
  • Adhere to Optum's Employee Policies and work cohesively with fellow employees to achieve specific team goals
  • Keep abreast of current medical requirements, including maintaining patient confidentiality and abiding by HIPAA and OSHA regulations
  • Provide effective communication to patient/family team members and other healthcare professionals
  • Notify clinical staff of schedule changes as they occur
  • Comply with administrative policies to ensure quality of care
  • Demonstrate precision and efficiency in scanning documents and monitoring the fax server
  • Participate in orientation and training of new field employees
  • Collect co-payments, co-insurance, and deductibles, and issue receipts
  • Manage cashier box and daily deposits according to company policies
  • Process walk-in patients and visitors, and assist coworkers as needed
Requirements:
  • High school diploma or equivalent required
  • 1+ years of customer service or healthcare-related experience preferred
  • Ability to travel 10% of the time to cover other practices as needed
  • Have access to reliable transportation
Preferred Qualifications:
  • 1+ years of experience working in a medical front office position
  • Intermediate computer proficiency, including MS Word, Excel, and Outlook
  • Knowledge of Epic EMR software
  • Bilingual in Spanish and English
What We Offer:
  • Competitive base pay
  • Full and comprehensive benefit program
  • Performance rewards
  • Management team committed to your success

At Optum, we believe that everyone deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.